At Henry Hiking, your satisfaction is our priority. If you are not fully happy with your purchase, we offer a straightforward return and refund process.
1. Eligibility for Returns
-
Returns are accepted within 7 days of receiving your order.
-
Items must be unused, in their original packaging, and in the same condition as when delivered.
-
Proof of purchase is required for all returns.
2. Non-Returnable Items
-
Products that have been used, damaged by the customer, or are missing parts cannot be returned.
-
Items sold as final sale are not eligible for return or refund.
3. Return Process
-
To initiate a return, please contact us through our official contact page with your order details.
-
Once your request is reviewed, we will provide instructions for returning the item.
-
The customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
4. Refunds
-
Since we only accept Cash on Delivery, refunds will be processed in cash or via bank transfer, depending on your preference.
-
Refunds will be initiated after the returned item is received and inspected.
-
Please allow 5–10 business days for the refund process to be completed.
5. Exchanges
-
If you wish to exchange a product for a different size or item, please request an exchange during the return process.
-
Exchanges are subject to product availability.
6. Damaged or Defective Items
-
If you receive a damaged or defective item, notify us within 48 hours of delivery.
-
We will arrange a replacement or issue a full refund.
7. Contact Us
If you have questions regarding returns or refunds, please reach out to us at [email protected].